Effective date: August 25, 2026
Xilaneo provides primarily digital, custom and service-based offerings. Because our work often begins with planning, resource allocation, creative production or engineering execution soon after purchase, refunds are handled carefully and in line with the nature of the service.
Orders for custom software development, AI media production, digital content creation, consulting, technical discovery and made-to-order service packages are generally non-returnable. Refund eligibility depends on how much work has already been initiated or delivered.
A partial or full refund may be considered if a duplicate payment was made, a listed package cannot be started due to an internal availability issue, or a cancellation request is received before substantive work has begun.
Refunds are generally not available for completed consultations, discovery sessions, delivered files, approved milestones, custom code work already performed, strategy documents, production time used, or any digital deliverable that has already been shared with the client.
If a project is cancelled after work has started, any refund decision will reflect the value of time, planning, engineering, production and deliverables already completed up to the cancellation point.
If the issue relates to quality or alignment rather than cancellation, we may first offer revisions or a practical corrective path within the original scope before determining whether any refund is appropriate.
Approved refunds, where applicable, are processed within a reasonable business timeframe through the original payment method or another suitable channel allowed by the payment provider.
To request a review, email [email protected] with your order details, the reason for the request and any relevant supporting information.
Location: Pakistan
